Frequently Asked Questions

More than 34,000 film executives from across 70 countries worldwide; 59,000 registered online users and a growing online community of more than 6,000 industry professionals choose Screen International for expert and trusted insight into the stories behind the headlines. From news analyses and hard-hitting commentary on the people, issues and products shaping the business to vital market intelligence and data on the latest trends, Screen International guarantees a whole-industry perspective.

With a dedicated following, we’re committed to keeping our fingers on the pulse, so you’ll have all you need conveniently packaged and at your fingertips.

The latest price offers can be found on our subscription order form. Any discount displayed is the saving off the cover price. Please note that if subscribing from outside the UK and you choose to pay by credit card, your payment will be processed in UK £ Sterling at a recent rate of exchange – which may therefore be different to the £ Sterling published price.

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All the information you provide is encrypted (scrambled) using the industry standard SSL (Secure Socket Layer) technology so that when you submit your order using the online form, nothing can be read as it travels down the secure line. Your details are then applied to our subscription system, which resides in a completely separate, unlinked area away from our internet pages.

Yes, we can arrange for you to be sent an invoice. Please call 0844 848 8859 (UK) or +44 1858 438 804 (international) and quote your Priority Code “SFUG”.

Yes. But as the magazine is dispatched from the UK, the subscription price is higher to cover the additional delivery costs. The latest overseas prices can be found on the subscription order form.

We accept cheque payments in most currencies. If paying by credit card, your payment will be processed in UK £ Sterling at a recent rate of exchange – which may therefore be different to the £ Sterling published price. Please contact our print subscription customer services for other payment queries.

Yes, but if ordering online, you must complete a separate order form for each subscription you require.  Alternatively please place your order via phone, email, fax or post.

Yes, we do offer discounts for organisations who order multiple copies. Please contact customer services for more details.

If you place your order online, an email acknowledgement will be sent to you almost immediately after you submit your order. This will confirm the details of the address to which the issues will be sent, your 10 digit subscriber number together with details of when your subscription will start and end. Should you not receive your acknowledgement within 24 hours, please contact customer services.

If you place your order over the phone, via fax, email or post, a written acknowledgement will be sent to you within a few days of receipt of your order. This will include details of your 10 digit subscriber number, when your subscription will start and end, and the address or addresses to which the issues will be sent. Should you not receive your acknowledgement within 10 days, please contact customer services.

Your order acknowledgement will confirm details of the first issue you will be sent. This is normally within 14 days of placing your order.

We use the personal information you provide such as your name, address, email address and credit card details to process your subscription order. We may also ask you about your profile and interest areas, and whether you are interested in receiving details of other services provided by Emap (the publisher of Screen International) and/or those of third parties which may be of interest to you. Read Emap's privacy policy here.

Yes. If you place your order online you can choose if you’d like us to send an electronic gift card to your friend/colleague – this can be sent immediately or on a date of your choice. If you place your order over the phone, via fax, email or post, we will send you a card and envelope in your order acknowledgement letter so you can write a personal message and send it on to the recipient.

You can renew your subscription to Screen International here. You will need to have your 10 digit subscriber number to access your account – this is used to identify both you and your subscription.

Alternatively we will send you a subscription renewal notification before the end of your subscription either via email or mail - or you may receive a telephone call. Simply complete the form and send us the appropriate payment. Or you can renew directly via phone, email, fax or post.

You can check your Screen International subscription details  here. You will need to have your 10 digit subscriber number to access your account – this is used to identify both you and your subscription. Alternatively please contact customer services.

You can change your address online by logging in here. You will need to have your 10 digit subscriber number to access your account – this is used to identify both you and your subscription. Alternatively please contact us via phone, email, fax or post.

Simply contact customer services and they will check we have your correct address details and arrange for a replacement copy to be sent to you.

Simply contact customer services and they will arrange for a replacement copy to be sent to you.

Your subscriber number is a 10 digit number that is used to identify both you and your subscription. It can be found on any email or written correspondence that we have sent you or on the wrapper/label on your subscription copy. If you cannot find it, please contact customer services.

You may cancel a new subscription within 30 days of purchase (the “Initial Period") provided you give us written notice and fill in a ‘Subscription Cancellation Form’. You may request a ‘Subscription Cancellation Form’ by calling +44 (0) 1858 438804.

If you want to cancel your subscription within this Initial Period you must send us the signed ‘Subscription Cancellation Form’ back by email: emapb@subscription.co.uk or by post: Emap Ltd, c/o Tower House, Lathkill Street, Market Harborough, Leicestershire, LE16 9EF, UK.

Upon subscription renewal or where a minimum term of 12 months is advertised, cancellations are not permitted and we will not issue a refund.

You may cancel a new subscription within 30 days of purchase (the “Initial Period") provided you give us written notice and fill in a ‘Subscription Cancellation Form’. You may request a ‘Subscription Cancellation Form’ by calling +44 (0) 1858 438804.

If you want to cancel your subscription within this Initial Period you must send us the signed ‘Subscription Cancellation Form’ back by email: emapb@subscription.co.uk or by post: Emap Ltd, c/o Tower House, Lathkill Street, Market Harborough, Leicestershire, LE16 9EF, UK.

If we receive your signed ‘Subscription Cancellation Form’ within the Initial Period we will refund the value of all remaining weeks/unmailed issues left in your subscription.

For prices and availability, please contact customer services.

Phone:  call the subscription hotline on 0844 848 8859 or +44 (0) 1858 438 804 if calling from outside the UK.  Lines are open Monday to Friday (8.00am – 9.30pm) and Saturday (8.00am to 4pm) GMT.

Customer Services
For help with subscriptions or to report any log in problems, please contact:
Email: customerservices@screendaily.com
Tel: +44 (0) 20 7728 4651

If you have any questions regarding our editorial content, please email: screen.editorial@googlemail.com